General Privacy Policy

We respect your privacy and are committed to protecting it. This Privacy Policy explains our policies and practices regarding on-line customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this Privacy Policy.

Information about our Organisation and Website

This Privacy Policy applies to ultrapoolcaresquad.com.au and various other similar and/or related sites that are owned and maintained by the manufacturer, Ultra Pool Care Squad and/or its affiliates, subsidiaries or related entities.

The business purpose of this website is to provide visitors: (1) with knowledge of the features and benefits of the complete line of swimming pools, spas, water features and equipment; (2) with purchasing-related information such as available incentives, services, product inventory and contact details of any person, sole trader, partnership, business, dealer and/or dealership that sells products manufactured by Ultra Pool Care Squad; (3) the ability to save and share certain content that is of interest to you such as your favourite swimming pools, technologies, and photos and videos; (4) the opportunity to comment on various posts and blogs; and (5) the opportunity to share your story regarding a Ultra Pool Care Squad product.

On certain portions of this website, you may have the opportunity to request information or a contact from your local dealer through various shopping tools. These shopping tools include completing a Free Quote Form, DIY Form; Request Information Pack or. When you provide your personal information in those instances, it is collected by Ultra Pool Care Squad. If you choose to provide your personal information to Ultra Pool Care Squad, please note that it will be subject to this Privacy Policy.

Personally identifiable information we collect from you

When you visit ultrapoolcaresquad.com.au and various other similar and/or related sites we will not collect any personal information about you unless you provide it to us voluntarily. Personal data includes information that is particular to you such as name, street address, telephone number, e-mail address and credit card number if you make a purchase. If you opt not to provide us with personal information you can still access our website, however you may be unable to participate in certain promotions, create login credentials in order to use certain functionalities on the site, or receive product information.

Certain pages this website may allow you to create login credentials by typing in your user name/ID and password and other information. If you choose to create login credentials we will store these login credentials.

Our primary goal in collecting personal information from you when you visit ultrapoolcaresquad.com.au and various other similar and/or related sites is to provide you the functionality and services that you need to have a meaningful and customised experience while using the site features. We need to collect personal information in order to fulfil a site user request such as mailing a brochure, lead generation, sending marketing or promotional materials including e-mails or other information, and fulfil purchases.

You may be able to post things, such as reviews or stories, to this site. In doing so, your name may also be posted. Please keep in mind that if you disclose personally identifiable information or other sensitive data through a chat room, message board, or other public online forums, this information may be collected and used by others.

This site may use session and persistent “cookies” to collect personally identifiable information.

How we use the personally identifiable information we collect

Personally identifiable information collected on ultrapoolcaresquad.com.au and various other similar and/or related sites may be used to:

Fulfil a site user request (e.g., brochure fulfilment, lead generation, send marketing or promotional materials including e-mails or other information, save or share content)
Fulfil and deliver an order for goods or services
Respond to your comments or requests for information
Meet a request for or to develop new products or services
Make the user experience more customer friendly
Contact you if necessary in the course of processing or shipping an order for products or services
Generate site analytics that improve our site layout, content, product offerings and services
Compile user data that is stored in our corporate database and may be used for marketing and other purposes
Match personal data collected here with data about you that we collect through other sources
Comply with legal requirements

Other non-personally identifiable information we collect from site visitors

During a normal visit to our site, no personally identifiable information about you is collected. All information on our site is free to browse at your leisure without the need for you to provide us with any personally identifiable information. ultrapoolcaresquad.com.au and various other similar and/or related sites collects other information, non-personally identifiable information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate [or anonymous] basis that includes all site visitors. Non-personal information may include information such as tracking the site pages that are visited, the amount of time spent on our site, clicks, page views, events (which shopping tools you interacted with), and postcode.

If you visit a related mobile site or are directed to this site via a QR Code that you scanned, we collect additional non-personal information that may include the type/model of the mobile device viewing the site and the mobile device’s service provider.
Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage time, and to perform site click through analysis and site layout re-design.

We may use session and persistent “cookies,” session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, Efficient Frontier, Flurry, and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors. An explanation for each of these items and how they work is included in Section 7 – Methods to Collect Information.

How we use the aggregate or non-personally identifiable information we collect

Non-Personally identifiable information collected on ultrapoolcaresquad.com.au and various other similar and/or related sites may be used to:

Compile aggregate and statistical data to help in website design and to identify popular features
Measure site activity to allow us to update our site to better meet user wants and needs
Make the user experience more customer friendly

ultrapoolcaresquad.com.au and various other similar and/or related sites utilises non-personal data for the purpose of performing analytics on the users’ experience while visiting this site. This analysis:

Is performed on an aggregate level and does not identify you or your information personally
May involve the use of a third-party vendor acting on behalf of ultrapoolcaresquad.com.au and various other similar and/or related sites
Is performed in order to improve our website and the user experience
May include the use of session and/or persistent cookies to track user movement across this and other Ultra Pool Care Squad websites or to track other events within or across this and other Ultra Pool Care Squad websites
Any information that is provided to a third-party vendor is to be used only for the purpose of performing the analytics and compiling reports of the data. The third-party vendor is restricted from using this data in any other way other than to provide these services to Ultra Pool Care Squad and they may not share or resell this data.

Methods to collect information and interest-based/online behavioral advertising

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.

A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.

A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

This site may use a third party to deliver site functionality such as fulfilling your request to purchase items from our online store. In performing this function the third party may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.

This site may use a third-party click tracking analytics tool (such as DART, Omniture tags, DoubleClick and Google Analytics) to capture click through statistics.

ultrapoolcaresquad.com.au and various other similar and/or related sites may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

When you visit our website the server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the web site that referred you, the pages you visited and the date and time of those visits.

If you visit this site with an open ID, you may integrate with third-party social media sites, and ultrapoolcaresquad.com.au and various other similar and/or related sites may track on an aggregate level the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.

Users may be directed to ultrapoolcaresquad.com.au and various other similar and/or related sites via banner ads, site links or QR Codes. Ads, site links or QR Codes may use tools such as cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user.

Sharing your information

ultrapoolcaresquad.com.au and various other similar and/or related sites does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.

Personal information that you provide to us in the course of requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other Ultra Pool Care Squad programs and services.

We may share personal information that we collect about you with other companies within the Ultra Pool Care Squad family of companies or subsidiaries.

Personal information that you provide to ultrapoolcaresquad.com.au and various other similar and/or related sites may be shared with persons, sole traders, partnerships, businesses, dealers and/or dealerships that sell products manufactured by Ultra Pool Care Squad. This is necessary in order to honour your request for a price quote or in order to provide information for purposes of contacting you in their regular course of business. The person, sole trader, partnership, business, dealer and/or dealership that sells products manufactured by Ultra Pool Care Squad is not restricted by Ultra Pool Care Squad in their use of your data.

exploreindustries.com and various other similar and/or related sites may share your information with subcontractors. Site metrics for exploreindustries.com and various other similar and/or related sites may be shared with other Ultra Pool Care Squad websites or subsidiaries or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information.

ultrapoolcaresquad.com.au and various other similar and/or related sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ultra Pool Care Squad or the site; (b) protect and defend the rights or property of Ultra Pool Care Squad and this site; or, (c) act under exigent circumstances to protect the personal safety of users of Ultra Pool Care Squad, its web sites, or the public.

Consent to processing

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally — including to Australia – in accordance with this Privacy Policy. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.

Links to other sites

ultrapoolcaresquad.com.au and various other similar and/or related sites provides links to other websites. We encourage you to review the privacy policy of all sites which you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. ultrapoolcaresquad.com.au and various other similar and/or related sites is not responsible for the privacy policy, content or data handling practices on other websites.

Parts of this site may provide dealer locator services which are provided by a third-party vendor. In order to provide you with the closest franchise, we may need to collect your IP address to determine your general location, or we may ask you to provide location information such as postcode or City and State. In instances where we use a third-party vendor to provide franchise locator services, we will provide them a postcode. We encourage you to review the terms of service and the privacy policies of these mapping service providers. For pages that use Bing, you agree to be bound by the Microsoft Service Agreement and Microsoft Online Privacy Statement.

Children’s privacy

ultrapoolcaresquad.com.au and various other similar and/or related sites does not knowingly intend to collect personal information from children under 13 years of age.

Contacting us

If you have any questions, comments or concerns about this online privacy policy for ultrapoolcaresquad.com.au and various other similar and/or related sites privacy practices, or have any questions regarding the contents of this website please contact us at:

AUSTRALASIA, EUROPE & MIDDLE EAST: Telephone: +61 7 3807 6366

NORTH AMERICA: Telephone: +1 830 387 4020